FAQ - Frequently Asked Questions
General
What is MSJ Concepts?
MSJ Concepts is a South African online store offering a wide range of products including tech, homeware, custom items, and sourced products — all in one place.
Do you have a physical store?
We primarily operate online, but we may assist with certain requests offline depending on availability.
Can you source products for me?
Yes. If you’re looking for a specific item not listed on our website, contact us at support@msjconcepts.co.za and we’ll do our best to source it for you.
Orders & Payments
What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- Instant EFT (Payfast)
- Direct Bank Transfer
Is it safe to shop on your website?
Yes. All transactions are processed through secure, encrypted payment gateways to protect your information.
Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to assist. Contact us as soon as possible at support@msjconcepts.co.za
Shipping & Delivery
What if my order is delayed?
Delays can happen due to couriers, high demand, or incorrect details. If your order is significantly delayed, contact us and we’ll assist.
How long does delivery take?
Delivery may vary:
- Major areas: 1–3 business days
- Outlying areas: 2–5 business days
Do you offer free shipping?
Yes, free shipping may be available on qualifying orders. This will be shown at checkout or in promotions.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email.
Returns & Refunds
Can I return sale items?
Sale items may not be eligible for refunds unless required by law.
Can I return a product?
Yes. Returns are accepted within 7 days of receiving your order, provided the item is unused and in original packaging.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
How long do refunds take?
Refunds are processed within 7–14 business days after inspection.
Warranty & Faults
Do your products come with a warranty?
Yes. Many products include a manufacturer’s warranty, which varies by product and brand.
What if my item is defective?
Under the Consumer Protection Act (CPA), you are entitled to a repair, replacement, or refund within 6 months if the item is faulty.
How do I start a warranty claim?
Email support@msjconcepts.co.za with your order details and issue. We’ll guide you through the process.
Products & Stock
Are your products genuine?
Yes. We source products from trusted suppliers and manufacturers.
Why do some products go out of stock?
Stock levels change based on supplier availability and demand. If an item is out of stock, contact us — we may be able to source it.
Support
How do I contact MSJ Concepts?
Do you offer after-sales support?
Yes. We assist with product issues, warranties, and general support after purchase.