Last updated: March 21, 2026

Thank you for shopping with MSJ Concepts.

This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive confirmation and tracking details (where applicable).

Orders may take longer to process during peak periods, promotions, or due to stock availability.

Shipping Methods

We use trusted courier partners to deliver your orders safely and efficiently.

Shipping options may vary depending on your location and will be displayed at checkout.

Delivery Timeframes

Estimated delivery times:

• Local deliveries (major areas): 1–3 business days

• Outlying areas: 2–5 business days

Please note that delivery times are estimates and may vary due to external factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

We may offer free shipping promotions on qualifying orders, which will be clearly indicated on the website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

You can use this to monitor your delivery status.

Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

• Courier delays

• Weather conditions

• High order volumes

• Incorrect delivery information

MSJ Concepts is not responsible for delays caused by third-party couriers.

Incorrect Address

It is your responsibility to ensure that your shipping details are correct.

We are not responsible for orders delivered to incorrect addresses provided at checkout.

Additional charges may apply for re-delivery or corrections.

Failed Deliveries

If a delivery attempt fails:

• The courier may attempt redelivery

• Or return the parcel to us

Additional shipping fees may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery

• Provide photos and order details

We will investigate and resolve the issue as quickly as possible.

International Shipping

Currently, we primarily ship within South Africa.

If international shipping is available, rates and delivery times will be provided at checkout.

Contact Us

If you have any questions regarding shipping or delivery:

Email: support@msjconcepts.co.za